Frequently asked questions
Shopping questions
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
Where should an approved return be sent?
Approved returns are directed to 4365 Glencoe Ave, Marina Del Rey, California, 90292, United States. Follow the return instructions before shipping an item.
How can I track an order?
When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
What is the order cutoff time?
The published order cutoff time is Weekdays 5 PM Pacific Time. Processing begins according to the Shipping Policy.
Can I return an item?
Eligible items may be returned 30 days after delivery. Review the Refund Policy for all conditions before sending a return.
How can I contact the store?
Email support@rtic.it.com or call 3108217208. Support availability is Weekdays 9 AM to 5 PM.